NJIA UX Practice Wiki

What this wiki is for

This site is a public civic tech resource for research, design, and content practice at the New Jersey Innovation Authority. It shares how we approach user-centered research, plain language, accessible experiences, and collaborative service delivery.

What we believe

Design for everyone

Good government services work for every New Jerseyan — regardless of device, language, ability, or familiarity with digital tools.

Write with clarity

We choose plain language and clear structure so people can find, understand, and act on information without extra friction.

Build in public

Shared documentation, open collaboration, and visible decisions help teams stay aligned and make stronger products faster.

Use evidence, not opinion

Research and data guide our choices. We speak to people, test ideas, and learn continuously from real service users.

Make systems matter

We design components, patterns, and workflows that work across teams and services, not just on one page.

Support our partners

We coach, enable, and partner with teammates so they can own and sustain great service experiences over time.

How we work

Research Learn how we conduct interviews, usability work, and evidence-based service discovery.

Content Design & Language Access Frameworks for plain language, translations, and accessible communications.

Design Our approach to interfaces, interaction, and service design.

Grove Grove — Garden State Design System guidance for consistent state services.

Enablement Training, templates, and guidance for scaling design practice across teams.

Leadership How our team leads with strategy, trust, and shared decision-making.

Stay connected

A single navigation point for research, design practice, and system guidance keeps our work easier to find and easier to use. This wiki is a living document — updated as our process, tools, and team evolve.