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NJIA UX

Research overview

Research is how we make sure that the products, services, and policies we create truly work for the people of New Jersey. It grounds our decisions in the lived experiences of real users — not assumptions or internal perspectives.

When we listen to people, we gain insight into what matters most to them, what challenges they face, and how government services can better meet their needs. This work helps us design better systems and builds trust by showing that residents’ voices guide the process.

Guiding principles

Section titled “Guiding principles”

All research must be rooted in trauma-informed, ethical, and inclusive practices.

Safety

Participants should feel emotionally, physically, and psychologically safe throughout the process. We ask what they need to feel comfortable and take steps to prevent harm or re-traumatization.

Trust and transparency

We explain our goals and methods in plain language, answer questions openly, and keep our commitments. Trust is built when expectations are clear and we follow through.

Choice

Participants have control over how they take part in research. We offer options, respect their decisions, and recognize that people who have experienced trauma may value control even more.

Collaboration

We aim to share power in the process, working alongside participants and partners rather than treating them as subjects.

Empowerment and voice

We validate participants’ experiences, invite them to shape outcomes, and support them in making decisions and taking action.

Equity and inclusion

We recognize cultural, historical, and gender disparities, and actively work to reduce bias in our teams, methods, and recruitment. Diverse voices strengthen our work.

Required training

Section titled “Required training”